Bunn Reviews | bunn.com @ PissedConsumer

Anonymous

Guest-5345007

Vienna, Virginia

TECH'S Customer Support Personnel NEED SERIOUS TRAINING ON CUSTOMER SUPPORT ETIQUETTE, You can Smell their Distain thru the Phone! Leadership Should Try calling their own lines! HORRIBLE ADDITUDES !!!

Nov 22, 2023

1.0

I Called Twice to get a simple Answer and First Guy Clearly Agitated that he has to SPEAK!, doesn't want Part Number Just Trying to Rush Me with "WHATS YOUR QUESTION!!!?" Then says Let Me Put You On Hold- and Left me on hold! Guess he thinks Thats FUNNY! -MY SECOND CALL- Similar Treatment except this Guy Lies to me and Goes Quiet, Like He's on Pot or Just Plain Stupid! My Only Question,- 'Is the Hot Water Coil made of Stainless because it's Not mentioned, what metal was used to manufacture the item, part number- BU12689.1000- BUNN Needs to Evaluate personnel on Tech Support and Hold them Accountable for their BEING JERKS! ITS UNACCEPTABLE and Puts a Black On on BUNN! - IT SUCKS TALKING TO A~ HOLES !!!

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Jeanette O Aiw

DON'T BUY A BUNN SLUSHIE MACHINE-THEY DON'T STAND BEHIND THEM

Aug 30, 2023

1.0

Updated by user Oct 02, 2023

BUNN made me believe that my warranty was intact, and they would get my machine working for my seasonal business. After several phone calls to the same and different techs, managers, and customer service, they then retracted and said that I had to go back to their...

Updated by user Aug 30, 2023

Now they just keep sending repair bills---MACHINE IS NOT WORKINGMACHINE IS NOT REPAIRED

Original review Aug 30, 2023

Have you ever felt like a hamster on a wheel that won't stop... that is what it is like to try to get service, repair, and replacement equipment from BUNN. Slushie machine purchased used 1.5 months Seasonal business, opened back up 8 months later, machine not freezing at all. Spend days and hours on the phone to get a repair man The refrigerant repair man comes, The refrigerant is supposed to be at 12, but ours is at 1 (after not using it for 8 months... hmmmm. a leak is a major problem one would say. The US does not have the correct freon that the machine takes..why? Find a refrigerant that will "work"; and fill up to 12. 3 days later machine not freezing... still under warranty. We asked BUNN for a replacement machine Bunn says we have to have 3 service calls to even be considered for a new machine. The machine works intermittently.. when finally the repair comes back it works. Okay, but the very next day, that machine doesn't work... again. Again...seasonal business... losing money by the day. Call and talk to more people. Talk with Linda who sounds promising. Oh no, just the hamster on the wheel that will never stop. Now Linda refuses to give us a new machine and now wants us to go to where we bought it from. And where did that company turn, to BUNN to get some warranty help to no avail? JUST DON'T BUY BUNN. Sad to think you are willing to spend a little more money for quality, warranty, and a reputable product... You don't get any of that from BUNN.

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Loss:

$2900

Pros:

Thought i was buying quality product

Cons:

Customer service is a huge joke

Preferred solution: Full refund

Paxson Rea

Paxson Rea |

Pittsburgh, Pennsylvania

Leaking coffee maker

Jun 23, 2023

My Bun coffee maker has been leaking every since we opened the box up. My son & daughter inlaw bought it an had it shipped to us. After looking at it it's damaged from shipping it has a cracked on the side of it. Thank you. Pamela Congrove {{Redacted}} phone # 740-861-**** email pcongrove53@***.com

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User's recommendation: Gift

Anonymous

Guest-4523061

Calais, Maine

Trips circuit

Apr 17, 2023

1.0

kept tripping my circuit today a few times, has done in past but nothing like today., there was a recall at one point, they won't do no more than offer a 20% when in fact should have done better. always had a bunn for years, ,different ones along the way, today is the last straw with this as service sucked and done with Bunn. Threw in the trash today!

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User's recommendation: If it trips the first time, beware!

Melinda S Lja

Dissatisfaction

Feb 20, 2023

We purchased a new Bunn coffee maker because of years it started to leak. My parents had one for years and then we used it for years as well. We purchased the CSB2G model about a year and a half ago. It keeps getting slower and slower. No comparison especially with paying over $100 for this unit. Very disappointed with this product and need to considering purchasing something else. I felt you needed to know about this product. Thank you, Melinda

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Loss:

$120

Preferred solution: Full refund

User's recommendation: Not happy with this model especially considering the price

Preston A Aey |

Very upset with thier lack of customer service from the billing department

Oct 15, 2022

1.0

Bunn - Very upset with thier lack of customer service from the billing department

Back in July Our Bunn Slushie Machine stopped working our maintenance person told us that the machine needed freon. So we called for a tech from Bunn Service 800-292-**** and we told them that the bunn machine needed freon, thy said no problem they would send someone to fix the problem. On or about July 29th the tech arrived looked at the machine said it needed freon and that he was not certified to work with freon. I then call their customer service line and they said they did not have anyone that was certified to send to repair the machine. I then made sure that we would not be billed for the service as no service was provided and they assured me that we would not be billed. I then noticed on out American express account we were billed for the service. When i called the billing department she would not help me and made it sound like there was nothing she could do for me. This is unreal and they should not treat customers like this and get away with it. The amount is $244

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Loss:

$245

Cons:

Bill you for service they can not even do

Preferred solution: Full refund

User's recommendation: stay away

Kathleen A Law

Need a replacement part

Nov 21, 2022

4.7

Buy one! No complaints. I love BUNN Coffee Makers. The replacement parts are free. I cleaned my Bunn coffee maker and a small attachment got thrown away before I realized it was gone. Customer Service is awesome.

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Pros:

Coffee in 5 minutes

User's recommendation: Buy one. You will love it

Alicia M Luf

Galloway, Ohio

Customer service sucks!!

Jan 10, 2022

They would not send me a new one for free. They wanted me to clean it with vinegar and water first.

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Loss:

$190

Pros:

Makes good coffee when working

Cons:

Warranty sucks

Preferred solution: Send me a new bunn coffee pot for free.

User's recommendation: Do not buy one.

Betty P Yso

Hope, Arkansas

Always love a Bunn but this is to much

Jan 02, 2022

Bunn coffee maker keeps running over or something the company sent me a different filter it worked for a while now it started again has ruined my utility cabinet always had a bunn but so Aggravated please help done

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Preferred solution: Let the company propose a solution

1 comment

Guest-2230813

Aug 08, 2022

There are different size filters the larger ones doesn’t have that problems .

Deb S Ndm

Youngstown, Ohio

Since it was under warranty but not happy it cost me 25.00 to mail my old one back to you, wasnt expecting to pay the shipping.

Aug 26, 2021

3.8

Had to pay shipping to send back coffee pot which cost over 25.00 I did receive a replacement due to mine being in warranty but not expecting it to cost me 25.00.

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Loss:

$25

Patrick W Mct

Patrick W Mct |

Capital, Illinois

LEAKING COFFEE POT

Jan 26, 2021

1.1

Updated by user Jan 26, 2021

I called customer service , spoke with Kim. All they want to do is sell me another unit.

I do not understand a company selling a product that they know specific parts are going to wear out yet do not make these parts available. In this case no concern about electrical, simply pop of the plastic top & the issue is right there.

I was not trying to get anything for free, wanted to purchase the correct part to repair coffee pot. What a racket!

Original review Jan 26, 2021

10 year old coffee pot leaks. Called to get part to repair part and advised there is none and I had to purchase new pot. Based upon info on internet this seems to be a common problem with a simple gasket. I have used BUNN for 41 years however its unreasonable to have to spend $100 to replace a unit when it can be repaired for $1.00 part. Appears to be a very easy fix and also something they apparently a lot of issues with. Lousy customer support for their poor product. I understand things wear out however thats why they sell parts.

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Pros:

Makes good coffee when working

Cons:

Does not last & no customer service for parts

User's recommendation: yea, BUNN is a big name but suggest you evaluate other products & consider you'll have to throw it away in a few years .

Contact Information

Website:

www.bunn.com

Mailing Address:

5020 Ash Grove,

Springfield, Illinois 62711

United States

Phone:

(800) 626-2866

Contact Bunn Customer Service

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Media from reviews

TECH'S Customer Support Personnel NEED SERIOUS TRAINING ON CUSTOMER SUPPORT ETIQUETTE, You can Smell their Distain thru the Phone! Leadership Should Try calling their own lines! HORRIBLE ADDITUDES !!!

DON'T BUY A BUNN SLUSHIE MACHINE-THEY DON'T STAND BEHIND THEM

Leaking coffee maker

Trips circuit

Dissatisfaction

Very upset with thier lack of customer service from the billing department

Need a replacement part

Customer service sucks!!

Always love a Bunn but this is to much

Since it was under warranty but not happy it cost me 25.00 to mail my old one back to you, wasnt expecting to pay the shipping.

LEAKING COFFEE POT

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